EASY RETURN POLICY

At thtonline.co.in, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

We assure you that all products sold on thtonline.co.in are new and 100% genuine. In case the product you received is 'Damaged' or 'Not as Described', our Returns policy has got you covered. Our Returns policy may vary slightly depending on the product.

Duration of return request -
You may want to return the product if:

  • You received a damaged product please raise a return request within 48 hours of receiving the product
  • If the size/color of the accessory item delivered is not as per the description please raise a return request within 48 hours of receiving the product
  • If the product is not as per the description or your satisfaction please raise a return request within 7 days of receiving the product
All you need to do is:
  • Sign in to your account
  • Go to the your account section
  • Click on the order details
  • Select the item you want return and click submit
  • Return the product unused and in the same condition as you received it, with the original packaging, tags and invoice
  • Once we receive the product, we will provide a refund of your product
  • In case of refund, for the money transferred back to the source of transaction, it may take up to 7- 10 working days for the respective banks to process the refund
Note: Please do not accept delivery of any item if outer packaging is damaged or tampered.

Exceptions to Return Policy
  • Return request is made outside the specified time frame
  • Product is damaged due to misuse or Incidental damage fully attributable to the action of the customer
  • Any consumable item that has been used or installed
  • Products with tampered or missing serial numbers
  • Anything missing from the package received including price tags, labels, original packing, freebies and accessories

Refund Method
Online Purchase
If the payment is made by Credit / Debit Card, the refund will be made to the Credit / Debit Card  of the customer.

Please note that thtonline.co.in shall not be responsible for any delays in credit to the Cardholder's credit / debit card account as that is managed by the Cardholder's issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit / debit card bank.

The House of Tea by Foodhall

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