Terms of Use
You agree to these terms & conditions when using the The House of Tea Service or www.thtonline.co.in. Thank you for visiting our website www.thtonline.co.in ("Website") which is owned and operated by Future Retail Limited.

This document is an electronic record in terms of Information Technology Act, 2000, and rules made there under and published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2008. This electronic record is generated by a computer system and does not require any physical or digital signatures.

If you do not agree to these terms, or if you do not agree with our privacy policy, please do not use the Website or any services offered by the Website. The Terms of Use herein are subject to change from time to time by www.thtonline.co.in without notice. It is strongly recommended that you periodically review the Terms of Use as available on the Application.

The House of Tea: www.thtonline.co.in currently provides an online tea shopping and delivery service, and may in the future provide additional shopping and related services. This Agreement shall continue to be in full force and effect for so long as you are using the site. By clicking on the “Proceed to Payment” button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.

Property Rights
All content on website www.thtonline.co.in including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of The House of Tea. Any other use of materials available on website www.thtonline.co.in, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of The House of Tea is strictly prohibited.

Use of website by You
You agree not to modify or copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from the website.
You shall not disseminate any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material using the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
You shall not use this website to gain unauthorized access to other computer systems
You shall not use this website to interfere or disrupt networks or web sites connected to the website.

Trademarks
The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of The House of Tea, its affiliates, its partners or its suppliers.
The site is not available to persons whose membership has been suspended or terminated by The House of Tea for any reason whatsoever.

Intellectual Property Rights
The House of Tea and other names, graphics, logos, and icons identifying The House of Tea or its products or services are the proprietary marks of The House of Tea. These IPR’s may not be used in connection with any product or service that is not offered by The House of Tea, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The House of Tea. All other trademarks not owned by The House of Tea that appear on this site are the property of their respective owners.

Images and Colors
We strive hard to get the real image of every product listed, but it should be considered indicative only and further We have also made every effort to display the colours of the products that appear on the Site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colors will be accurate.Modification of Terms & Conditions of Service thtonline.co.in may at any time update the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of this User Agreement at any given time on thtonline.co.in. You should regularly review the Terms & Conditions on thtonline.co.in. It shall be your responsibility to check these Terms of Use periodically for changes. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Privacy Policy
What we do with the information we gather? We require this information to provide you with a better service. We may use this information to improve our products and services. We may periodically send you promotional emails about new products, special offers or other information using the email address which you have provided.

Information
All the images used on the website are for representation purpose only. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Pricing Information
While thtonline.co.in strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, thtonline.co.in shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis - priced, thtonline.co.in may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancelation.
We strive to provide you with the best prices possible on thtonline.co.in. However, sometimes a price online may not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without notice.
Credit Card Details
You agree, understand and confirm that the thtonline.co.in details provided to the approved payment gateway by you for availing of services on thtonline.co.in. You will be liable to provide correct and accurate information and you shall not use the credit/debit card which is not lawfully owned by you, i.e. in a credit/debit card transaction, you must use your own credit card.. Further the said information will not be utilized and shared by thtonline.co.in with any of the third parties unless required for fraud verifications or by law, regulation or court order. thtonline.co.in will not be liable for any credit/debit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
Further, thtonline.co.in shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by thtonline.co.in with our acquiring bank from time to time.

Fraudulent /Declined Transactions
thtonline.co.in reserves the right to recover the cost of goods, delivery charges, collection charges, pilferage charges and lawyers fees from persons using the Site fraudulently. thtonline.co.in reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Communications
Our primary purpose in collecting your personal information through thtonline.co.in is to provide you with a safe, smooth, efficient and customized experience. By submitting information on thtonline.co.in you agree to opt in for use of your personal information to provide advertising promotion and customer support services through SMS, Email, Alerts, Notifications, IVR, Auto Dialer, Tele-Calling , etc and may be used to customize measure and improve our content and services based on your communication preference.
Further, you are also at liberty to unsubscribe the above mentioned communication by writing and email to write-to-us@thtonline.co.in or by clicking unsubscribe in the said Communication received by you.

CANCELLATION POLICY
Cancellations by thtonline.co.in
Please note that there may be certain orders that we are unable to fulfill and will have to be cancelled. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations including but not limited to that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department or non-serviceable pincodes. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment is received by us said amount will be refunded back to you.
Cancellation requests by the Customer
thtonline.co.in will not process any cancellation after the order has been confirmed.

Shipping Policy
Thtonline.co.in does not charge its customers any shipping charges for the order above INR 1500 however on some products shipping charges is applicable and the same will be specified on the Product Description Page. However, other shipping charges may apply unless specified on the product or on the website.
Octopi charges, wherever applicable, is prepaid by us and not to be borne by the customer.
It is our endeavor to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability.
There may be restrictions on accepting orders for delivery in certain pin codes as a product cannot be shipped to those destinations due to legal restrictions or due to the lack of availability of a reliable courier partners to that destination. In such a scenario, the order will not be accepted and a message will be displayed requesting you to provide an alternate pin code.
Currently, each order shall be shipped only to a single shipping address. If you wish to ship products to different addresses, you will need to place different orders.

Some reasons why tracking information may not be available
Technical issues due to which the tracking information is not updated on our or the courier services company's website

UNDELIVERED ORDERS
Orders can remain as not delivered or undelivered due to:

  • Incorrect Address - If the address provided is incomplete or incorrect
  • Failed delivery Attempt - If the courier partner attempts the delivery but no one is available to receive the order
  • Refused by recipient - If the order is refused by the recipient

SHIPPING AND DELIVERY TIMELINES
We will delivery all orders between 5-7 business working days.

TRACKING SHIPMENTS
You can track orders using our website to find the current status of your order. Below are the meanings of different status you would see on our site.

Handling inaccurate Shipments
After you receive your shipment and find that the products delivered does not match the content on the invoice please return the product in the package that it was delivered. For return process please follow – http://thtonline.co.in/return-policy.

Shipment Status
Order Approved: Order has been successfully placed
In Process: The product(s) from the Order No (XXXXXXXX) are ready to be shipped
Shipped: The product(s) from the Order No (XXXXXXXX) are handed over to the LSP partner
Delivered: The product(s) from the Order No (XXXXXXXX) are successfully delivered.

Credit/Debit Card Details
You agree, understand and confirm that the thtonline.co.in details provided to the approved payment gateway by you for availing of services on thtonline.co.in. You will be liable to provide correct and accurate information and you shall not use the credit/debit card which is not lawfully owned by you, i.e. in a credit/debit card transaction, you must use your own credit card. Further the said information will not be utilized and shared by thtonline.co.in with any of the third parties unless required for fraud verifications or by law, regulation or court order. thtonline.co.in will not be liable for any credit/debit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Further, thtonline.co.in shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by thtonline.co.in with our acquiring bank from time to time.

SHIPPING AND DELIVERY TIMELINES
We will deliver all orders between 5-7 business working days.

The House of Tea by Foodhall

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